Handle Unexpected Issues Like a Pro

If you've ever overreacted when faced with an unexpected issue or negative feedback at work, this session is for you. It can be common to react with emotion when you experience a surprising issue. You might lash out, say something you don't mean, and end up losing sleep over mishandling the situation. In this session, Ryan will introduce a tool that can help you navigate unforeseen issues and avoid losing time, productivity, or reputation. You’ll discover how to improve the way you handle an unanticipated event, a process to help get to the actual root of the issue, and how to handle feedback using questions versus assumptions.