Every day we face challenges at work, including difficult conversations. This self-paced series covers the factors that make conversations difficult, approaches for navigating them, and strategies for succeeding in those conversations. Included are 11 short sessions with instructional content and tasks distributed over those sessions for ease of understanding and completion. Through a series of videos, podcasts, and articles, you will learn how to work more effectively with others through self-awareness, preparation, influencing others, effective communication, and feedback.
Take-Aways
- Increase your self-awareness to be more effective in challenging conversations.
- Receive strategies and tips for working with difficult people.
- Expand your understanding of difficult conversations, negotiation and influencing others.
Your Instructor
The course is led by Dr. Francis Eberle, a Leadership and Organization Advisor at Price Associates. He has had over 25 years of leadership experience from launching a startup, to being a CEO for two organizations. His book, Connected Leadership, is now accompanied by a workbook of exercises for individuals and teams.
Session 1
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Awareness of Yourself and Path to Action
Session 2
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Listening and Preparation
Session 3
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Types of Difficult Conversations
Session 4
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Practice and Impact
Session 5
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Feedback
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Practicing Feedback
Session 6
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Diplomacy and Tact
Session 7
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Introduction to Emotions
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Positive Emotion Brainstorm Exercise
Session 8
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Impact of Emotions
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Managing a Polarized Workforce
Session 9
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Interpersonal Skills
Session 10
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Understanding and Evaluating
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Commit to Improving Your Understanding of Others
Session 11
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